Orders placed online ship within 1-2 business days unless it is a made to order item (indicated in the description if it is a made to order piece). If you see a piece you love that is no longer available online, please contact us for availability and ordering.
Payment is due in full at the time your order is placed. Custom jobs require a 50% deposit to get started. Payment is accepted through our website with all major credit cards, PayPal, Apple Pay and Google Pay.
If you select "in-store pickup" as your shipping option, we will email or text you (depending on your chosen method of communication) to confirm when your item will be available for pickup. Some made to order items such as rings are not available for immediate pick up.
Items purchased on the website ship within 2-3 business days. Most pendants, necklaces and earrings are available for immediate shipment. Items such as rings or bracelets which are made to order in your size will ship in 3-4 days. Please contact us if you need an item delivered by a specific date, we are always happy to accommodate rush orders whenever possible.
Orders shipped within the US (including US territories) are shipped via US Postal Service Priority Mail with insurance. Upgrades to 1-2 day Priority Mail Express is available, but rings and bracelets made to order in a specific size may require manufacturing/ processing time. I am happy to expedite orders for you if possible, please contact us prior to ordering if you need your order by a certain date. Orders shipping outside the US are shipped via US Postal Service International Priority Mail, which only insures items up to $200. Please contact us for shipping options on items over $200.
We ship all orders to the USVI at no charge. Shipping is free for St. Croix, St. Thomas and St. John. US shipping costs are calculated by item, depending on value, as every order is shipped with postal insurance. International Priority Mail shipping is $35 for shipments valued at $200 or less. For shipping prices and more information please click here: https://fantaseajewelry.com/pages/shipping-info
In the US, once your order is shipped, you should receive it in 3-5 days. Your tracking number will be emailed to you once your order has shipped so that you can track your parcel. International shipments take an average of 10-21 days for delivery, but this can be longer if items are held in customs. We are not responsible for customs delays nor any taxes or customs duties that may be incurred. You can check on the duties and fees for your country here: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
FantaSea Jewelry is not responsible for lost packages or customs duties and fees. In the event a package is lost, a claim for insurance will be filed and upon settlement of the claim, we will replace the lost item or issue a refund.
In-stock necklaces and earrings are returnable within 14 days of receipt for a full refund of the purchase price, not including the shipping costs. Jewelry must be in new condition and returned in the original packaging. Please contact us before you send your return.
Custom pieces, special orders and sale items are not returnable.
We do accept requests for custom work, with the exception of December and February. Due to the higher volume of orders in these months, we cannot accept any requests for custom work at that time. Email the details of your custom request to: nicole@fantaseajewelry.com
Custom work times vary depending on the details of the piece and the method used to create it. On average, a custom order will take at least 4-6 weeks. Simple customizations such as a request for an item with a different gemstone or in a different size can usually be done quickly and may ship in 1-2 weeks. Special and custom orders are not returnable. Read more about our custom process here: https://fantaseajewelry.com/pages/custom-design
We recommend storing your jewelry in a fabric lines jewelry box, individually, to avoid items scratching one another. Sterling silver is best stored in ziplock bags when not being worn as exposure to the air and elements will accelerate the natural oxidizing of the metal (tarnishing). Karat gold also tarnishes over time, but not to the extent that silver does.
Most jewelry can be cleaned with a soft toothbrush and dish soap and warm water. Be careful of older jewelry with gemstones or pieces with many small stones as stones may become loose with wear and can be loosened during cleaning. Allow jewelry to dry and polish with a soft cloth or polishing cloth.
If there is a quality issue or defect in your piece upon receipt, please contact us immediately. We do stand behind the quality of our work and will work with you to repair the item.
If your jewelry needs repair in the first 6 months after purchase, we will repair it at no charge to you (shipping charges are not included, customer pays for shipping). After 6 months has passed, we will repair all of our jewelry for a fee, which is often less than a typical jewelry repair shop. Contact us in the event your piece needs a repair or sizing and we will advise you on your best option.
We offer a full repair, re-size, re-stringing and re-finishing service for all our products, after 6 months this is done for a fee. We STRONGLY recommend that you have all gemstone jewelry inspected for security and integrity every 6 months if worn frequently. If you are on St. Croix and stop by the studio, we will do this for you for free!
Have a question not answered here? Please send an email to: info@fantaseajewelry.com. We answer all emails within 24 hours during the business week.
