FAQ

Where is your shop located?

The FantaSea Studio workshop is on King Street in Christiansted, St. Croix, and is open to the public on Thursday, Friday and Saturday from 10am- 5pm, and Monday, Tuesday and Wednesday by appointment only. Click here for a map to the studio location.

Our product line is available for purchase online through our website, in our studio, and at Big Beard's Adventure Tours in Christiansted. You can also find us at local vendor events on St. Croix such as Art Thursday in Christiansted (November through May), Starving Artists Day (November), Christmas Spoken Here (December) and Mango Melee (July), a list of upcoming events can be found here.

 

Where is your jewelry made?

All of our jewelry is created and assembled in our workshop in St. Croix, US Virgin Islands. We work with a casting companies in Florida, Rhode Island, New York and New Jersey to reproduce many of our signature designs in larger quantities.

 

Can you create a custom piece of jewelry for me?

We do accept requests for custom work, with the exception of December and February. Due to the higher volume of orders in these months, we cannot accept any requests for custom work at that time. Email the details of your custom request to: nicole@fantaseajewelry.com

 

How long does custom work take?

Custom work times vary depending on the details of the piece and the method used to create it. On average, a custom order will take at least 4-6 weeks. Simple customizations such as a request for an item with a different gemstone or in a different size can usually be done quickly and may ship in 1-2 weeks. 

 

Do you ship to my country?

The non US countries we currently ship to are: Australia, South America, France, Italy, Republic of Ireland, Sweden, Switzerland and the United Kingdom (UK). If your country isn’t listed here, please contact us and we will look into shipping options to your area.

 

When will my order ship?

Items purchased on the website ship within 2-3 business days. Most pendants, necklaces and earrings are available for immediate shipment. Items such as rings or bracelets which are made to order in your size will ship in 3-4 days. Please contact us if you need an item delivered by a specific date, we are always happy to accommodate rush orders whenever possible.

 

How is my order shipped?

Orders shipped within the US (including US territories) are shipped via US Postal Service Priority Mail with insurance. Upgrades to 1-2 day Priority Mail Express is available, but rings and bracelets made to order in a specific size may require manufacturing/ processing time. I am happy to expedite orders for you if possible, please contact us prior to ordering if you need your order by a certain date. Orders shipping outside the US are shipped via US Postal Service International Priority Mail, which only insures items up to $200. Please contact us for shipping options on items over $200.

 

How much is shipping?

 We ship all orders to the USVI at no charge. Shipping is free for St. Croix, St. Thomas and St. John. US shipping costs are calculated by item, depending on value, as every order is shipped with postal insurance. Shipping rates to the US:

$100 and under

$8

$101-$199

$10

$200-$499

$12

$500-$850

$18

$850-$1200

$24

International Priority Mail shipping is $35 for shipments valued at $200 or less.

 

How long does shipping take?

In the US, once your order is shipped, you should receive it in 3-5 days. Your tracking number will be emailed to you once your order has shipped so that you can track your parcel. International shipments take an average of 10-21 days for delivery, but this can be longer if items are held in customs. We are not responsible for customs delays nor any taxes or customs duties that may be incurred. You can check on the duties and fees for your country here: 

http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

 

What if I don’t like my item?

 We have a full satisfaction guarantee on all jewelry stock items. If you are not happy with your purchase for any reason, you may return it to us for a full refund of the purchase price within 14 days. Shipping charges (either way) are not refunded. Custom work and customized items that are made specifically for you cannot be returned for a refund.

If there is a quality issue or defect in your piece, please contact us immediately. We do stand behind the quality of our work and will work with you to repair the item. For our full warranty and repair policy click here: https://fantaseajewelry.com/pages/repair-warranty

 

How do I know my ring/ bracelet size?

Ring sizing - You may contact us prior to ordering a ring and we will send a plastic finger sizer at no charge.

Bracelet sizing - Taking a tape measure, please measure your wrist to determine your wrist size. If you prefer your bracelet to be more snug we recommend 1/4" larger than your actual wrist measurement and if you prefer a bit more room, 1/2" larger. These island style bangles are made in an oval shape, the shape of your wrist, and are styled so that the design remains visible on top of your wrist - no flipping around.

 

What if my ring or bracelet doesn’t fit?

We are happy to size a ring or bracelet, or exchange it for another size, in the event a piece you ordered doesn’t fit. Return postage is not provided in the event an items needs resizing, but the sizing or exchange is usually done at no charge.

 

How do I return/ exchange an item?

Please contact us within 7 days of the receipt of your item if you need to return or exchange it. All returns and exchanges must be mailed back to us with insurance, we are not responsible for lost packages.

 

How long does it take to receive a refund?

As soon as we receive a returned item we will contact you to let you know we got it. All refunds will be processed within 2-3 days of receipt.  

 

Have a question not answered here? Please send an email to: info@fantaseajewelry.com. We answer all emails within 24 hours during the business week.