At FantaSea Jewelry we do pride ourselves on quality work and it is our commitment to stand behind the integrity of each piece we make. If there is a quality issue or defect in your piece upon receipt, please contact us immediately, we will work with you repair our work.
We offer a full repair, re-size, re-stringing and re-finishing service for all our products, after 6 months this is done for a fee. We STRONGLY recommend that you have all gemstone jewelry inspected for security and integrity every 6 months if worn frequently. If you are on St. Croix and stop by the studio, we will do this for you for free!
If your jewelry needs repair in the first 6 months after purchase, we will repair it at no charge to you (shipping charges are not included, customer pays for shipping). After 6 months has passed, we will repair all of our jewelry for a fee, which is often less than a typical jewelry repair shop. Contact us in the event your piece needs a repair or sizing and we will advise you on your best option.
Have a question not answered here? Please send an email to: firstname.lastname@example.org. We answer all emails within 24 hours during the business week.